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How It Works

How WithSally finds your ideal provider

We connect families with vetted Support at Home providers — free, expert, and with no obligation. Here's exactly what happens when you reach out.

Find your provider freeSee the steps ↓
4 min readFree for familiesNo obligation
Free
Always free for families
1 business day
Adviser calls back
Independent
We don't own any providers
Vetted
Every provider we recommend
The short version

You tell us what you need. We find the right providers. You choose. It's free.

WithSally does the research and shortlisting so your family doesn't have to start from scratch. We know the local provider market, we've vetted the options, and we speak plain English — not aged care jargon.

How we find your provider — step by step

From first contact to your first visit — here's what to expect.

1

Tell us about your situation

Start here

You fill out a short form — it takes around 3 minutes. We ask about the person who needs care: where they live, what kind of help they need, their funding level if they know it, and any specific requirements like language, cultural background, or specialist care needs.

2

We review your details

A WithSally adviser reviews your submission — a real person, not an algorithm. We draw on our knowledge of the local provider market, current availability, and any factors specific to your situation.

3

We shortlist the right providers

We identify Support at Home providers in your area that suit your care needs, funding level, and preferences. We only recommend providers we have assessed against our own vetting criteria — not every approved provider makes our list.

4

We call you back — within one business day

A WithSally adviser calls you to talk through the shortlist. We explain what each provider offers, what they charge in management fees, and why we think they're a good fit. You ask questions. We answer honestly.

5

You decide — no pressure

You choose the provider you want to proceed with, or you don't. There is no obligation. If none of the options feel right, we go back and find alternatives. The decision is always yours.

6

We handle the introduction

Once you've chosen, we introduce you directly to the provider. They'll arrange an initial meeting, confirm your care plan, and get your services started. If things don't work out, we can help you find an alternative.

Why families use WithSally

The aged care system is complex. WithSally exists to make it simpler.

We don't own any providers
Some referral services have ownership stakes in the providers they recommend. We don't. Our only incentive is finding you the right fit.
We've already vetted the shortlist
Every provider we recommend has been reviewed for compliance, fee transparency, geographic coverage, and specialist capabilities. You don't start from scratch.
It's a real conversation
You speak with an adviser who knows the aged care system. Not a chatbot. Not a call centre script. Someone who can answer your actual questions.
It's always free for families
WithSally is paid by the provider — only when you sign a service agreement. Families pay nothing, ever. There is no premium tier or paid upgrade.

What we ask you

The form takes around 3 minutes. Here's what we cover:

Who needs care?
The person's name, age, and suburb.
What kind of help do they need?
Personal care, domestic assistance, nursing, allied health, transport — or a mix.
Do they have a Support at Home package?
If yes, we ask for the funding level. If not yet, we can still help you prepare.
Any specific requirements?
Language, cultural background, dementia experience, palliative needs — anything that matters to you.
Best way to reach you?
A phone number for our adviser to call you back.
Ready to start

Find the right provider for your situation — free

Fill out the form and a WithSally adviser will call you back within one business day with a shortlist of vetted providers for your situation.