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What We Do

We connect families with the right aged care provider — free.

One thing, done well. We find the right provider for your situation and connect you. Always free for families.

Find your provider freeSee our services ↓
3 min readFamilies pay $0Independent
Free
Support at Home referrals
Free
Residential placement (coming soon)
Within one business day
Adviser call-back
Independent
No provider ownership
What WithSally does

WithSally does one thing, and does it well.

We find the right aged care provider for your situation — whether that's a Support at Home provider delivering care at home, or a residential aged care facility. We do the research, the shortlisting, and the introduction. Families pay $0.

Service 1

Support at Home referral

Live now

If you or a family member has a Support at Home package — or is applying for one — WithSally will connect you with vetted providers in your area that fit your care needs, location, and preferences.

What's included
Needs analysis
We review the care needs, funding level, location, and any specialist requirements before we shortlist.
Provider shortlisting
We connect you with vetted Support at Home providers in your area based on your specific situation.
Adviser call-back
A WithSally adviser calls you back within one business day to talk through the shortlist.
Introduction to your recommended provider
We make the introduction directly. You don't need to manage back-and-forth with multiple providers.
Support through signing
We're available to answer questions as you review the service agreement.
Who it's for
People with a Support at Home package, or those currently applying
Cost to family
$0
Service 2

Residential aged care placement

Coming soon

When a family member needs to move into residential aged care, the process can be daunting. WithSally will help you find and assess suitable facilities, coordinate tours, and navigate the application and approval process.

What it will include
Needs and preferences assessment
We understand what matters — location, room type, care level, lifestyle, cultural preferences.
Facility shortlisting
We identify residential aged care facilities that suit your situation and have appropriate availability.
Coordinating tours
We help arrange visits to shortlisted facilities.
Application and approval support
We guide you through the application process and support you to navigate the approval steps.
Who it's for
Families considering or planning a move into residential aged care
Cost to family
$0

What we don't do

We want to be clear about what's inside and outside our scope.

Provide care of any kind
Manage care plans, packages, or ongoing services
Give financial or legal advice — speak to a financial adviser or lawyer for that
Advocate in provider disputes — contact the Aged Care Quality and Safety Commission for complaints
Replace My Aged Care — we work alongside the government system, not instead of it

Who we work with

We work with families, individuals, and carers who are navigating the aged care system — whether you're just starting to look, partway through the process, or trying to switch from a provider that isn't working.

We also work with aged care providers who want to be connected with families in their service area. If you're a provider looking to partner with WithSally, see our Partner with Us page.

Ready to get started?

Let us find the right provider for your family

Fill in a short form. A WithSally adviser will call you back within one business day with a shortlist of recommended providers for your situation. Always free for families.