The Support at Home system is genuinely complex — eight funding levels, hundreds of approved providers, income-tested contributions, and waitlists that vary by location and level.
Most families are navigating it for the first time, often under pressure. WithSally was built to change that — giving you clear, plain-English information so you can make confident decisions for yourself or someone you love, without having to figure it out alone.
The basics
Support at Home is a government-funded program that gives eligible older Australians an annual budget to purchase approved care services at home. The goal is to help people stay in their own home for longer — safely and with dignity — rather than moving into a residential aged care facility before they need to.
You choose your own approved provider. Your budget is yours — unspent funds may roll over subject to program rules. If you're unhappy with your provider, you can switch at any time.
Replaced Home Care Packages on 1 November 2025
If you or a family member were on an old Home Care Package, you were automatically transitioned to Support at Home. Your funding level and provider remain the same unless you choose to change. No action was required.
Who is eligible?
To access Support at Home, a person must:
Source: Australian Government Department of Health and Aged Care. Eligibility criteria are subject to change — always confirm with My Aged Care (1800 200 422).
What can your budget be spent on?
Support at Home covers a broad range of services. Your care plan determines exactly what you receive — and it can be adjusted as your needs change.
The 8 funding levels
Your ACAT assessment determines which level you are approved for. Each level provides a set annual government subsidy:
⚠️ Amounts are indicative subsidy rates effective 1 November 2025. Individual amounts may vary based on your income-tested care fee. Source: Department of Health and Aged Care.
What does a Level 4 package actually look like week to week?
A typical week at Level 4 might include:
This is an indicative example only. Actual service mix depends on individual care needs, provider pricing, and care plan.
How to apply
The process involves five steps. Most families find step 4 — choosing the right provider — the hardest.
Common questions
Choosing the right provider is the hardest part. We make it simple.
There are hundreds of approved Support at Home providers across Australia. Some specialise in dementia care. Some have stronger cultural and language support. Some have carers your mum or dad will actually get along with. Comparing them is genuinely difficult without expert guidance.
We take the time to understand your situation — the care needs, the personality, the location, the language. Then we give you a shortlist of recommended providers and call you back within one business day. Free, always.
Find my provider — it's free →