Before accessing government-subsidised residential aged care, an assessment is required to determine eligibility and level of need. This is a standard part of the process — and it's free.
What is the assessment?
The assessment is a formal review carried out by an aged care assessment team. It looks at the whole picture of a person's situation — not just their medical needs.
The assessment covers:
The outcome determines eligibility for government-subsidised aged care — both residential and home care — and the level of care approved.
How to request an assessment
The process from referral to assessment involves a few straightforward steps:
What happens after the assessment?
If approved, you receive a letter confirming eligibility and your care level. From there, you can start looking at facilities and applying for placement.
Approval does not guarantee immediate placement
Once approved, there may be a wait for a suitable vacancy at your preferred facility. Wait times vary significantly by location, facility, and care level. Starting the search early is important.
If your assessment determines home care is more appropriate, you may be approved for a home care package instead — or both pathways may remain open to you as needs change over time.
Once assessed, we help you find the right facility.
Once your assessment is complete, we help you understand your options, shortlist suitable facilities in your area, and navigate the application process — step by step.
Our guidance is free for families. We call you back within one business day.
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