Home Care Packages — Level 7

Level 7 Home Care Package

Level 7 is for people with advanced complex care needs — typically those requiring near-daily clinical nursing, specialist care coordination, and comprehensive support across multiple life domains.

Annual subsidy

$74,495

Per week (approx)

$1,433

Care hours/week

16–26 hrs

Who is Level 7 for?

Level 7 is for older Australians assessed as having Advanced complex care needs. Common situations include:

  • ✓Near-daily or daily complex nursing visits
  • ✓Specialist care coordination for multiple health conditions
  • ✓Comprehensive personal care with transfers and mobility support
  • ✓Intensive dementia support or palliative care

What services are covered?

Near-daily complex nursing
Specialist care coordination
Comprehensive personal care and mobility support
Intensive allied health and rehabilitation
Advanced dementia and behavioural management
Home modifications and assistive technology
Carer relief and respite

How to get a Level 7 home care package

The same process applies to all levels — assessment first, then matched to a provider.

1

Contact My Aged Care

Call 1800 200 422 or apply online. A phone screen determines next steps.

2

ACAT assessment

A trained assessor visits your home to understand your needs and recommend an appropriate level.

3

Join the queue

Once approved, you're placed on the national queue. You may be offered interim Commonwealth support while waiting.

4

Choose a provider

When your package is assigned, you choose an approved provider. WithSally can help you find and compare the best fit.

How Level 7 compares to other levels

Support at Home program — 2025–26 government subsidy amounts

Level 1 $10,731/yr
Level 2 $18,063/yr
Level 3 $39,310/yr
Level 4 $59,594/yr
Level 5 $64,754/yr
Level 6 $70,179/yr
Level 7 ← you are here$74,495/yr
Level 8 $78,106/yr

Subsidy amounts are government contributions. Additional fees (basic daily fee, income-tested care fee) may apply.

Common questions about Level 7

How much is a Level 7 home care package worth?+
A Level 7 package provides a government subsidy of $74,495 per year (approximately $1,433 per week) in 2025–26 under the Support at Home program.
How many hours does a Level 7 package give per week?+
Most Level 7 recipients receive approximately 16–26 hours of direct care per week. The range reflects variation in provider management fees and the mix between high-cost clinical services and lower-cost personal care.
How do I get assessed for Level 7?+
Call My Aged Care on 1800 200 422. An ACAT assessor will conduct a comprehensive in-home assessment. Level 7 requires documented evidence of significant, complex care needs across multiple domains. Your GP or specialist may be consulted as part of the process.
Is Level 7 only available in the Support at Home program?+
Yes. Levels 5–8 are part of the new Support at Home program introduced in 2025. The old Home Care Packages program had four levels (1–4). The expansion to eight levels was designed to better match funding to the actual complexity of people's needs.

Ready to find a Level 7 provider?

WithSally is a free matching service. We help you compare approved providers, understand your options, and connect with a provider that fits your Level 7 needs.

Get matched — it's free →

No cost to families. No obligation.

General information only. Package subsidy amounts are subject to change — confirm current rates with your approved provider or My Aged Care on 1800 200 422. Estimated care hours are illustrative only and depend on provider management fees and hourly rates. WithSally is an independent referral service and is not affiliated with the Australian Government or My Aged Care.