Home Care Packages — Level 5

Level 5 Home Care Package

Level 5 is for people with very high care needs who require substantial clinical support, complex nursing, and significant daily personal care beyond what Level 4 can provide.

Annual subsidy

$64,754

Per week (approx)

$1,245

Care hours/week

13–22 hrs

Who is Level 5 for?

Level 5 is for older Australians assessed as having Very high care needs. Common situations include:

  • ✓Extensive daily nursing support
  • ✓Complex wound, catheter, or stoma care
  • ✓High-frequency allied health therapy
  • ✓Significant cognitive support or behavioural management

What services are covered?

Extensive nursing care (daily or multiple daily visits)
Complex clinical care management
Intensive allied health (physio, OT, speech pathology)
Comprehensive personal care
Dementia and behavioural support
Equipment, assistive technology, home modifications
Meal preparation, domestic assistance, transport

How to get a Level 5 home care package

The same process applies to all levels — assessment first, then matched to a provider.

1

Contact My Aged Care

Call 1800 200 422 or apply online. A phone screen determines next steps.

2

ACAT assessment

A trained assessor visits your home to understand your needs and recommend an appropriate level.

3

Join the queue

Once approved, you're placed on the national queue. You may be offered interim Commonwealth support while waiting.

4

Choose a provider

When your package is assigned, you choose an approved provider. WithSally can help you find and compare the best fit.

How Level 5 compares to other levels

Support at Home program — 2025–26 government subsidy amounts

Level 1 $10,731/yr
Level 2 $18,063/yr
Level 3 $39,310/yr
Level 4 $59,594/yr
Level 5 ← you are here$64,754/yr
Level 6 $70,179/yr
Level 7 $74,495/yr
Level 8 $78,106/yr

Subsidy amounts are government contributions. Additional fees (basic daily fee, income-tested care fee) may apply.

Common questions about Level 5

How much is a Level 5 home care package worth?+
A Level 5 package provides a government subsidy of $64,754 per year (approximately $1,245 per week) in 2025–26 under the Support at Home program.
How many hours does a Level 5 package give you per week?+
Most Level 5 recipients receive approximately 13–22 hours of direct care per week, depending on the service mix and provider management fees. Clinical nursing services cost more per hour than personal care or domestic help.
What is the difference between Level 4 and Level 5?+
Level 5 provides approximately $5,160 more per year than Level 4 and is intended for people whose needs have grown beyond what Level 4 can support. The assessment process determines which level is appropriate — it is based on clinical need, not preference.
How do I move from Level 4 to Level 5?+
You need a new ACAT reassessment. Contact My Aged Care on 1800 200 422 and explain that your needs have increased. An assessor will visit to reassess you. If approved, you'll be added to the queue at your new level.

Ready to find a Level 5 provider?

WithSally is a free matching service. We help you compare approved providers, understand your options, and connect with a provider that fits your Level 5 needs.

Get matched — it's free →

No cost to families. No obligation.

General information only. Package subsidy amounts are subject to change — confirm current rates with your approved provider or My Aged Care on 1800 200 422. Estimated care hours are illustrative only and depend on provider management fees and hourly rates. WithSally is an independent referral service and is not affiliated with the Australian Government or My Aged Care.