Home Care Packages — Level 2

Level 2 Home Care Package

Level 2 supports older Australians with low-level care needs — typically people who need regular help several times a week with personal care, domestic tasks, or have some health management needs.

Annual subsidy

$18,063

Per week (approx)

$347

Care hours/week

4–6 hrs

Who is Level 2 for?

Level 2 is for older Australians assessed as having Low-level care needs. Common situations include:

  • ✓Regular personal care — showering, dressing, grooming
  • ✓Weekly domestic help and home maintenance
  • ✓Medication management or health monitoring
  • ✓Transport to appointments and social activities

What services are covered?

Personal care (showering, dressing, grooming)
Domestic assistance (cleaning, laundry, meal prep)
Transport to medical appointments
Medication management
Social support and community access
Basic nursing check-ins
Shopping assistance

How to get a Level 2 home care package

The same process applies to all levels — assessment first, then matched to a provider.

1

Contact My Aged Care

Call 1800 200 422 or apply online. A phone screen determines next steps.

2

ACAT assessment

A trained assessor visits your home to understand your needs and recommend an appropriate level.

3

Join the queue

Once approved, you're placed on the national queue. You may be offered interim Commonwealth support while waiting.

4

Choose a provider

When your package is assigned, you choose an approved provider. WithSally can help you find and compare the best fit.

How Level 2 compares to other levels

Support at Home program — 2025–26 government subsidy amounts

Level 1 $10,731/yr
Level 2 ← you are here$18,063/yr
Level 3 $39,310/yr
Level 4 $59,594/yr
Level 5 $64,754/yr
Level 6 $70,179/yr
Level 7 $74,495/yr
Level 8 $78,106/yr

Subsidy amounts are government contributions. Additional fees (basic daily fee, income-tested care fee) may apply.

Common questions about Level 2

What is included in a Level 2 home care package?+
A Level 2 package can cover personal care, domestic assistance, transport, medication management, social support, and basic nursing visits. The exact services depend on your assessed care plan. Your approved provider works with you to allocate the budget across your priorities.
How much is a Level 2 home care package worth?+
A Level 2 package provides a government subsidy of $18,063 per year (approximately $347 per week) in 2025–26. You may also pay a basic daily fee and, if your income is above the threshold, an income-tested care fee.
How many hours of care is a Level 2 package?+
Most people with a Level 2 package receive approximately 4–6 hours of direct care per week, depending on their provider's rates and management fees. Higher-cost services like nursing reduce total hours; lower-cost services like domestic help extend them.
Is Level 2 means tested?+
The government subsidy is not means tested — everyone assessed at Level 2 receives the same subsidy. However, an income-tested care fee may apply if your income is above the threshold set by Services Australia. This is assessed separately from your ACAT assessment.

Ready to find a Level 2 provider?

WithSally is a free matching service. We help you compare approved providers, understand your options, and connect with a provider that fits your Level 2 needs.

Get matched — it's free →

No cost to families. No obligation.

General information only. Package subsidy amounts are subject to change — confirm current rates with your approved provider or My Aged Care on 1800 200 422. Estimated care hours are illustrative only and depend on provider management fees and hourly rates. WithSally is an independent referral service and is not affiliated with the Australian Government or My Aged Care.