Home Care Guide

Dementia home care: what is available and how to access it

Most people with dementia prefer to remain at home for as long as possible. Government-funded home care packages can support this — with the right level of care and the right provider.

Services that can be funded for dementia home care

Personal care

Assistance with showering, dressing, and grooming — delivered with dignity by workers trained in dementia communication.

Cognitive support

Structured routines, reminiscence activities, and engagement programs to support mental stimulation and wellbeing.

Behaviour support

Strategies for managing changed behaviours — wandering, agitation, repetition — without using restrictive practices.

Carer support

Education, coaching, and practical help for family carers. Includes carer respite so family members can take breaks.

Nursing and medication management

Regular nursing visits to manage medications, monitor health, and coordinate with GPs and specialists.

Day centre programs

Dementia-specific day programs providing social connection, activities, and structured care while carers rest or work.

Home modifications

Safety modifications — grab rails, sensor lights, door locks and alarms — to reduce wandering risk and prevent falls.

Occupational therapy

Assessment of the home environment and recommendations for modifications, aids, and routines that support independence and safety.

What to ask a provider about dementia care

Common questions about dementia home care

Can home care packages be used for dementia care?+
Yes. Home care packages (Levels 1-8 under the Support at Home program) can fund a wide range of dementia-specific services including personal care, cognitive support, behaviour management, nursing visits, carer support, home modifications, and day programs. Higher package levels (3-8) are typically needed for people with moderate to advanced dementia.
What level home care package does a person with dementia need?+
It depends on the stage and complexity of the dementia. People in early stages with basic support needs may qualify for Level 1 or 2. Those with moderate dementia and behaviour changes typically need Level 3 or 4. Advanced dementia with complex needs may require Level 5-8. An ACAT assessment determines the appropriate level.
Do I need a specialist dementia provider?+
Not necessarily — but it helps. Providers with specific dementia training and experience will better understand changed behaviours, communication needs, and how to structure care to reduce distress. When comparing providers, ask about their dementia training, staff-to-client ratios, and experience with the specific type of dementia involved.
What is in-home dementia care?+
In-home dementia care means support workers, nurses, and allied health professionals come to the person's home to deliver care. This keeps the person in familiar surroundings — which is especially beneficial for people with dementia, who may find new environments disorienting. Services range from a few hours per week (personal care) to daily complex nursing support.
Can someone with dementia continue to live at home?+
Many people with dementia live at home safely with the right support in place. The key factors are: a safe physical environment, consistent support workers, carer availability, appropriate package level, and medical management. As dementia progresses, needs will change — regular reassessments ensure the package level keeps pace.
How do I find a dementia-specific Support at Home provider?+
Ask providers directly about their dementia experience: staff training, behaviour support approaches, and how they manage changed behaviours. Check if they have Dementia Australia-endorsed staff training. WithSally can help you match with providers who have specific dementia experience in your area.

Understanding dementia home care — a practical guide

Dementia is not a single condition — and care needs vary significantly depending on the type and stage. Understanding these differences helps families plan ahead and choose the right level of support.

The four main types of dementia and how care differs

Alzheimer's disease

~70% of cases

Gradual memory loss, language difficulties, and confusion about time and place. Care needs to focus on routine, safety, and familiar environments. Staff must be skilled in calm, patient communication.

Vascular dementia

~20% of cases

Caused by reduced blood flow to the brain — often following a stroke. Symptoms can appear suddenly and may plateau. Nursing support for physical health conditions is often needed alongside cognitive care.

Lewy body dementia

~5% of cases

Fluctuating cognition, vivid hallucinations, and Parkinson's-like physical symptoms. Care requires workers trained in responding to hallucinations and managing unpredictable changes in alertness.

Frontotemporal dementia

~5% of cases

Affects personality, behaviour, and language — often in people under 65. Families often find behavioural changes the most challenging. Behaviour support specialists and structured routines are critical.

Package levels and dementia stages

Under the Support at Home program, package levels 1–8 correspond to increasing levels of assessed need. As a general guide, early-stage dementia often qualifies for Levels 1–2; moderate dementia with behaviour changes typically needs Levels 3–4; and complex or advanced dementia may require Levels 5–8. An ACAT assessment determines the appropriate level based on your specific situation — not the diagnosis alone.

Early stage vs advanced stage: how care needs differ

Early stage

  • Prompts and reminders for daily tasks
  • Medication management support
  • Social engagement and activities
  • Basic personal care assistance
  • Home safety assessment
  • Carer education and coaching
  • Light housekeeping support

Advanced stage

  • Full personal care (showering, dressing, continence)
  • Behaviour support for agitation and wandering
  • Daily nursing visits and clinical monitoring
  • Specialised dementia day programs
  • Complex home modifications and alarms
  • Emergency respite planning
  • 24-hour safety monitoring

400,000+

Australians living with dementia

Source: Dementia Australia

70%

live in the community — not in a facility

Source: Dementia Australia

1 in 10

people over 65 has dementia

Source: Dementia Australia

Signs it is time to get an ACAT assessment

If you notice any of the following, it may be time to contact My Aged Care (1800 200 422) to request an assessment.

  • Safety concerns at home — leaving the stove on, forgetting to lock doors, or not recognising hazards
  • Consistently forgetting medications, leading to missed doses or double-dosing
  • Wandering, or getting lost in familiar places
  • Carer exhaustion — the family member providing care is struggling to cope
  • A recent hospital admission related to a fall, infection, or behavioural episode
  • Significant behavioural changes such as aggression, extreme agitation, or withdrawal
  • Declining personal hygiene despite reminders and support
  • Inability to manage nutrition — not eating, losing weight, or not drinking enough

Carer support: often overlooked

Caring for someone with dementia is among the most demanding forms of caregiving. The invisible nature of dementia — where the person may look well but behave unpredictably — creates a form of chronic stress that is distinct from other care situations. Carer burnout is common and serious: it affects the health of the carer and the quality of care the person with dementia receives.

Regular respite

Funded from the home care package — a paid support worker comes to the home regularly so the family carer can rest, work, or attend to their own needs. This is not a luxury; it is a clinical necessity for sustainable caring.

Education and coaching

Training and practical coaching for family carers: how to communicate with someone who has dementia, how to manage changed behaviours without restraint, and how to structure the day to reduce distress.

Counselling

Access to counsellors or psychologists experienced in grief, carer stress, and dementia. Some packages can fund this directly; others can facilitate referrals. Carer mental health is a legitimate care need.

Emergency respite

If the carer is suddenly ill, injured, or otherwise unable to provide care, emergency respite can be arranged at short notice. Planning for this possibility — before it is needed — is essential.

Carer Gateway — free support separate from My Aged Care

Carer Gateway is a government-funded service providing free counselling, coaching, peer support, and respite planning specifically for carers. It operates independently from My Aged Care and home care packages — meaning carers can access support even before a package is in place.

Call 13 43 79 or visit carergateway.gov.au. Available 24/7 for crisis support.

Not all providers approach dementia care the same way

Some providers have invested in Dementia Australia-endorsed training programs such as Dementia Care Essentials, ensuring their workers understand person-centred approaches, respectful communication, and non-restrictive behaviour strategies. Others rely on general aged care training. When comparing providers, it is worth asking specifically about dementia training programs, what proportion of their workforce has completed them, and how they support staff who find dementia care stressful. This is not a minor detail — it affects the quality of every interaction your family member has with their care workers.

Need help finding a dementia-experienced provider?

WithSally matches families with Support at Home providers who have specific dementia experience. Free, independent, and no pressure.

Get matched free
General information only. Not medical advice. For your specific situation consult your GP, neurologist, or call My Aged Care on 1800 200 422. WithSally is independent and not affiliated with the Australian Government or Dementia Australia.